Skip to main content
Frequently asked Questions

Find quick answers for your questions

Sebastian Nedoma avatar
Written by Sebastian Nedoma
Updated over a week ago

How can i delete documents?

Documents can only be deleted in the document list (https://app.fynk.com/documents). you need the "admin" or "owner" role to delete documents. "manager" and "editors" can only archive documents.

What is the difference between active and archived documents?

Archived documents do not count towards the license quota. they can only be searched separately from active documents and do not trigger notifications or calendar entries.

Where can i find archived documents?

Archived documents can only be displayed or searched using the filter "show only archived contracts" in the document list (https://app.fynk.com/documents).

How many characters can i use for a tag?

A tag can contain a maximum of 40 characters.

How do i change the font of the created documents?

Changing fonts in the editor is not yet possible. We may change this in a future update.

Are there pre-made contract templates in fynk?

Yes, pre-made contract templates can be transferred to your own account from the gallery in the template list (https://app.fynk.com/templates#). this can be done via the "show gallery" button at the top right.

How can i upload a new version of an uploaded contract?

For pdf files uploaded for signing, this can be done using the "upload revision" button.

soon this will also be possible via .docx (word) file uploads for documents created in fynk.

How can i sign a pdf file in fynk?

PDF files can be uploaded for signing in fynk by clicking the "sign pdf" button at the top right in the document list (https://app.fynk.com/documents).

You will then be guided through the process - the signing parties and signers will be added, then signature blocks will be placed. The document can then be signed internally and/or externally.

How can i change the language of the ai summary?

The language of the ai summary is based on the account language (external language), which can be changed by users with the "admin" or "owner" role in the account settings (https://app.fynk.com/account-settings).

What can external users do in fynk?

External users can access individual files via dedicated links. there they can:

  • sign (as long as they are set as signers)

  • fill in dynamic fields (as long as these are allowed to be filled externally)

  • fill in or change party details (as long as this is allowed)

  • comment and tag other document users

  • suggest changes

  • download the file

  • initiate signing

  • signal readiness for signing

How can i change my billing information (recipient, company, etc.)?

This can be done by users with the "admin" or "owner" role via the "manage subscription" button in the subscription & billing tab of the account settings (https://app.fynk.com/account-settings/billing) directly in stripe.

Why can't I start the signature stage?

To start the signature stage, the following conditions must be met:

  • The current stage of the document must be "review".

  • No user should have the document open in edit mode.

  • There must be no active working copy.

  • All dynamic fields marked as mandatory must be filled.

  • There should be no unresolved discussions.

  • There must be at least one signature block in the document.

  • A signature block must be placed for each designated signer.

  • Each signature block must be assigned to a party.

  • Each existing signature block must be placed in the document.

  • The type of each signing party must be specified.

Apart from these, errors in the document, such as corrupt image files, could prevent reaching the signing stage. To check for this, use the "preview final document" button (located at the top right above the document). If the preview works, everything is fine.

How can I proceed to review stage?

To transition a document to review phase, you usually just have to follow the instructions in the document (yellow buttons).
​
Apart from that, the following conditions must be met:

  • The current stage of the document must be "draft".

  • No user should have the document open in edit mode.

  • All dynamic fields marked as mandatory must be filled.

  • Each existing signature block must be placed in the document.

once these preconditions are met, a yellow button [proceed to review stage] will be visible on the right side above the document.

Why can't I sign an uploaded PDF?

Unfortunately, there are certain cases where uploaded PDF files cannot be digitally signed. This is due to technical limitations that affect all types and providers of digital signatures.

  • XFA forms

  • Read-only or encrypted PDFs

  • Corrupt PDFs

If you receive an error message when signing, there is a workaround. Download the file, open it in a PDF reader, and "print as PDF". This creates a new PDF that can then be signed.

Why does my just uploaded document already show up as signed?

There are different ways to upload external documents to fynk. Usually, imports will be treated as signed documents. There is, of course, also a possibility to sign external documents within fynk. To do so, just use the [Sign PDF] button in the top right of the document list (https://app.fynk.com/documents).

Can I start a new AI analysis for a document?

Certainly, you just need to hit the little arrow circle symbol in the "general" tab of the document, right next to the AI analysis status:


How can I import .docx files?

.docx files can be uploaded for different use cases:

Import .docx file as working document

To import a .docx file as a working document, you simply need to create a document from scratch. Follow these steps:

  1. Navigate to the document list: fynk Documents

  2. Click the "Create New" button in the top right corner

  3. Select "Draft from scratch", choose a document name, and click "Create Document"

  4. Drag your .docx file onto the blank sheet in the new document

Import .docx file as template

To import a .docx file as a template, you need to create a template first:

  1. Navigate to the templates section: fynk Templates

  2. Click the "Create New" button in the top right corner

  3. Choose a template name and click "Create Template"

  4. Drag your .docx file onto the blank sheet in the new template

Import .docx file as revision

You can also import a .docx file as a new document revision. This makes the most sense if the .docx file was generated from fynk and some changes have been made to it.

To upload a .docx file as a new revision (only possible for unsigned fynk documents – for PDFs, you can add PDF revisions), follow these steps:

  1. Open the document

  2. Click the three dots ("...") menu in the top right corner

  3. Select "Upload Revision" and upload the .docx file

This will also trigger a new revision in the activity feed.

Can I hide discussions and comments?

By default, all discussions and comments are visible to both internal and external users who have access to the document. However, you can mark comments as "internal only", making them visible only to licensed users of your fynk account.

You have two options:

  • Hide individual comments within a discussion

  • Hide the entire discussion

Please note, that the first comment in a discussion can never be hidden on its own. If you hide it, the entire discussion will always be marked as internal.
​

To do this:

  1. Open the relevant discussion

  2. Click the strikethrough eye symbol πŸ‘οΈβ€πŸ—¨οΈ

  3. The hidden comment(s) or discussion will now appear hatched, indicating they are internal-only

To make them visible again, simply click the eye symbol once more.

Did this answer your question?