AI Credits & Usage Metering: What You Need to Know

AI credits enable fair and flexible use of AI features in fynk. Depending on your subscription and the number of user seats, your account has a certain credit allowance available.

In this article, you'll learn how AI credits are allocated and used, where you can view your current usage, and how to get additional credits when needed.

Credits are used for certain AI features in fynk.

We follow an action-based approach: Credits are charged for AI actions that provide you with a usable result - not simply for model activity that does not produce a usable outcome.

Your subscription includes a certain credit allowance per user seat. The credits from all user seats are pooled across your entire account and can be shared by all users.

If you add or remove user seats from your subscription, your available credit allowance is automatically adjusted accordingly.

Credits are therefore not assigned to individual users. Currently, it is also not possible to set individual credit limits or restrict credit usage for specific users.

The number of credits required depends on the AI action being performed. You are charged for the work carried out by the AI - not for subsequently applying, reading, or filtering its results.

Any AI features not listed in the table are currently free of charge and do not consume credits.
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​All figures reflect costs as of September 7, 2026

💡 Note: Credits are only charged for successfully completed, billable AI actions. If an AI action fails due to a technical error, no credits are used.

The credits included in your subscription are reset at the start of each new billing period.

The reset date follows the billing cycle of your subscription. For example, if your billing period starts on the 12th of the month, your credit allowance will reset on the 12th of the following month.

Unused credits from your monthly allowance do not roll over to the next billing period and expire when your credits reset.

If the credits included in your subscription are not sufficient, you can purchase additional credits as a top-up package whenever needed.

You can purchase top-up credits flexibly as needed, for example, if you expect seasonal usage peaks or temporarily need to use more AI features.

Additional credits are valid for one year from the date of purchase.

Top-up credits are also available to the entire account and are not assigned to individual users.

If you have Auto-Recharge enabled, additional credits can be automatically purchased once your available credit allowance has been used up. You can set a cap that ensures your AI spend stays within your budget.

As an Owner, you can disable Auto-Recharge if you want to prevent additional credits from being purchased automatically.

If Auto-Recharge is disabled, only the credits included in your subscription and any additional credits you actively purchase can be used. Once these have been used up, AI features that require credits will only become available again once your credits have been reset or you have bought a top-up package.

You can view your current credit usage in real time in the settings via the sidebar as well as in the billing settings.

You can also distinguish between credits included in your subscription and credits purchased separately as top-up credits.

Once you have used 80% of your available credit allowance, you will also receive a warning.

Currently, you can view your usage for the current billing period. An overview of historical usage data will be added in the future.

If you need your historical usage data, feel free to contact us. We can provide it to you upon request.

It is currently not possible to export credit usage data directly.

The payment method for additional credits depends on the billing arrangement for your subscription.

For self-service subscriptions, additional credits are paid directly at the time of purchase, for example, by credit card or payment link.

Customers with individually agreed billing terms can pay for additional credits by credit card or receive a separate invoice, depending on the agreed payment method.

Your subscription includes a certain monthly credit allowance per user seat. The credits from all user seats are combined into a shared credit pool for your team and can be used by all team members. Credits are therefore not assigned to individual users.

Yes. Your included credit allowance depends on the number of user seats in your subscription.

When you add or remove seats, your available credit allowance is automatically adjusted accordingly.

When you upgrade, your credit allowance is immediately adjusted to your new plan. This means you receive the additional credits included in your new plan right away.

A downgrade takes effect at the end of the current billing period. Your credit allowance will be adjusted accordingly once the new plan takes effect.

Yes. All credits are combined into a shared credit pool for your team and can be used by all team members.

There are no individual credit allowances for specific users. Currently, it is also not possible to set individual credit limits or restrict usage for specific users.

The credits included in your subscription are reset monthly according to your billing cycle.

For example, if your billing period starts on the 10th of the month, your credit allowance will reset on the 10th of the following month.

Unused credits from your monthly credit allowance do not roll over to the next billing period and expire when your credits reset.

Additional top-up credits, however, are valid for one year from the date of purchase.

If you run out of credits, you can purchase a suitable top-up package and continue using the AI features right away.

Alternatively, you can wait until the start of your next billing period, when the credit allowance included in your subscription will automatically reset.

All fynk features that do not require AI credits remain available even when you have no credits left.

Yes. As an Owner, you can disable Auto-Recharge. This prevents additional credits from being purchased automatically.

Once both the credits included in your subscription and any additional credits you have actively purchased are used up, AI features that require credits can no longer be used.

Currently, AI features themselves cannot be disabled for individual users or for the entire team.

Your subscription already includes a monthly credit allowance per user seat. This allowance resets monthly according to your billing cycle.

If you purchase additional top-up credits, the price per credit depends on the package you choose:

We also offer custom top-up packages for higher or more specific requirements.

The number of credits you need depends on which AI features you use.

Your subscription already includes a monthly credit allowance per user seat, which is shared across your entire team. If you need additional credits, you can purchase one of our top-up packages or a custom package.

Credits are used for certain AI actions in fynk. The number of credits required depends on the specific feature.

AI actions in the editor are currently free of charge.

No. If an AI action cannot be successfully completed due to a technical issue, no credits are charged.

Credits are only charged once a chargeable AI action has been successfully completed.

Our AI works based on the instructions you provide. The more precisely you describe what you want to achieve, the better the AI Assistant can understand and complete your task.

Before the AI Assistant makes changes that require your confirmation, it will show you the planned actions for review. This allows you to check whether the intended changes match your expectations.

AI can still make mistakes. If you believe you were incorrectly charged credits for an action, please contact our Support Team. We will review the case and refund the corresponding credits if the charge was indeed incorrect.

Yes. In your account settings, you can view your AI usage and see which AI actions you were charged credits for.

When using the AI Assistant, you can also see directly in the chat which AI tool calls were made. Chargeable tool calls are billed in credits accordingly.

Yes. You can view your current credit usage at any time via the settings in the sidebar.

When using the AI Assistant, you can also see directly in the chat which tool calls the Assistant made to process your request.

Yes. As an Owner, you can see in the account settings which AI actions consumed credits and which user performed each action.

This gives you an overview of how AI features are being used across your team.

Currently, you can break down your credit usage by user and AI feature.

A breakdown by document is currently not available.

Yes. You can view your current credit usage in real time in the settings at any time.

Once 80% of your available credit allowance has been used, you will also receive a warning.

Currently, you can view your usage for the current billing period.

An overview of historical usage data will be added in the future. If you need your historical usage data, please contact our Support Team, and we can provide it to you upon request.

No. It is currently not possible to export your credit usage data directly.

Yes. In the billing settings, credits included in your subscription are shown separately from additional top-up credits.

Top-up credits are valid for one year from the date of purchase.

Since top-up packages are not monthly add-ons, you can purchase credits flexibly as needed, for example, to cover seasonal usage peaks.

Top-up credits are billed according to the payment method associated with or agreed for your subscription.

For self-service subscriptions, top-up credits are paid for directly at the time of purchase.

For customers with individually agreed billing terms, additional credits will either appear as a separate line item on the invoice or be billed via a separate invoice.

Yes. If you have no credits available, only features that require AI credits will be temporarily unavailable.

All other fynk features remain fully available. For example, you can continue to create and edit contracts, send documents for signature, and sign documents.

If you believe you were incorrectly charged credits for an action, please contact our Support Team.

We will review the relevant action. If the charge was indeed incorrect, the credits charged for that action will be refunded.